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How do I make a return for a Marketplace item?

Returning Marketplace Items

Sears.com partners with marketplace merchants who sell items on our website. If your order contains an item that is NOT sold by Sears, this item cannot be returned or exchanged at your local Sears store. Your merchant's profile, which contains their specific return policy, is available via the product page.

Return policies may vary for products sold and fulfilled by third-party merchants other than Sears. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies. All returns of products sold and fulfilled by a third-party merchant, including damaged and incorrect products, must be returned directly to such third-party merchant.

Please note that Sears does not support returns for international orders sold or fulfilled by a third-party merchant at this time. All international sales of products sold or fulfilled by these third-party merchants are final.

How do I contact my Marketplace seller?

  • Log in to your Account on Sears.com
  • Click on Your Account > Your Orders right next to Search field.
  • Find the order in question and click “view details”.
  • Click on “contact marketplace seller”
  • Pick from the dropdown list the reason that best describes the issue and write a brief description.
  • Click Send.


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