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Do you charge a stocking fee for returned items?

Restocking and special order cancellation fees may apply. 

To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills, items must be returned unused and with the original box, product packaging, accessories, and parts. 

A 15% processing/restocking fee is charged for returned mattresses, foundations, assembled/upholstered indoor furniture, water heaters, and built-in home appliances.

Generators: a $500 restocking fee is charged for the return of Generac whole house standby generators.

Restocking fees do not apply when item is returned as defective or because incorrect product was delivered.

Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee, including special orders on certain automotive merchandise, including special tires and cargo handler tops.


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