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How do I make a return?
Our goal is that you are completely satisfied with your purchase. If for any reason, you are not satisfied:
Return to a Store
- Return your purchase in its original packaging with your receipt in a store for an instant refund.
- To find the location of your nearest store, Click Sears Store Locations
Return Online
- To initiate an Online return, Click Online Return
Sears Return Policy
- Sears return Policy, Click Sears Return Policy
- Please note: Marketplace items cannot be returned or exchanged at Sears’s stores.
Sometimes returns happen. If you’re unhappy with your order, your seller can help you return or exchange it according to the terms of their return policy. Read your seller’s return policy, which can be found on their product pages and storefront page.
- Click What is Sears Marketplace on marketplace item returns and other details on marketplace items
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