Have a Question?

Top Ten Questions

Type your complete question in the box above then click the "Ask" button.

Do you charge a stocking fee for returned items?

Restocking and special order cancellation fees may apply. 

To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills, items must be returned unused and with the original box, product packaging, accessories, and parts. 

A 15% processing/restocking fee is charged for returned mattresses, foundations, assembled/upholstered indoor furniture, water heaters, and built-in home appliances.

Generators: a $500 restocking fee is charged for the return of Generac whole house standby generators.

Restocking fees do not apply when item is returned as defective or because incorrect product was delivered.

Special orders cancelled later than 24 hours after purchase are subject to a 15% order cancellation fee, including special orders on certain automotive merchandise, including special tires and cargo handler tops.

 

Did we answer your question?

Not at all

  • Currently 1/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5

Perfectly

Still not finding what you need?

Please chat with us about an existing order or new order, please select appropriate chat link.

shopping_basket
Existing Order
add_shopping_cart
New Order

We are here from 6am CST to 11pm CST seven days a week.


start survey image
WE VALUE YOUR
FEEDBACK!
Please take our quick survey.