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We matched your question to: "How do I make a return?"

Our goal is that you are completely satisfied with your purchase. If for any reason, you are not satisfied:

  • Return to a Store
    • You can simply return your purchase in its original packaging with your receipt in a store for an instant refund.
  • If not possible to return to the store, follow the steps below to return it online. Please note, refund to your original payment method can take up to two weeks.
    • Look up Your Order.
    • Find the items that you would like to return and select "return items" to initiate the process.
    • Follow prompts to complete return.

Sears Return Policy

Sears Store Locations

Please note: If your order contains an item that is NOT sold by Sears or Kmart, this item cannot be returned or exchanged at your local Kmart store. All returns of products sold and fulfilled by a third-party merchant must be returned directly to such third-party merchant.

Return policies may vary for products sold and fulfilled by third-party merchants other than Sears. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies.



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