Have a Question?

Top Ten Questions

Type your complete question in the box above then click the "Ask" button.

How do I cancel an order?

Some orders can be cancelled within 30 minutes of being placed.  Select the type of shipping/delivery below for the easiest way to cancel your order. 

Cancelling Shipping Orders

  • Click My Account to begin the cancellation process.  If you can't cancel the order, simply follow the return instructions contained with the order once it is received. .
  • Orders with a status of "Processing" may be cancelled Check Your Order Status. When the status changes from Processing to Shipped, it means that your order has left Sears warehouse and is on its way.  Tracking numbers and other information may not be available right away.

Cancelling Home Delivery Orders

  • Home delivered orders may be cancelled prior to your scheduled delivery date by calling Customer Service at 1-800-732-7747.  Home Delivery items can be refused, if necessary.

Cancelling Store Pickup Orders

  • Store pickup orders may be cancelled prior to actual pickup. Call the store you selected for store pickup. For store information, use our Store Locator.

 

Did we answer your question?

Not at all

  • Currently 1/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5

Perfectly

Still not finding what you need?

Please chat with us about an existing order or new order, please select appropriate chat link.

shopping_basket
Existing Order
add_shopping_cart
New Order

We are here from 6am CST to 11pm CST seven days a week.


start survey image
WE VALUE YOUR
FEEDBACK!
Please take our quick survey.