Where is my order confirmation email?
Expect all order confirmation emails to occur within 4 hours of when you placed the order.
Steps to receive order confirmation:
- If you have waited 4 hours and still have not received a confirmation email continue to the steps below;
- If you are a Gmail user, check your Promotions tab for confirmation emails from Sears.
- If you no longer have your order confirmation email, you can view your order status in your Order Center next to the item(s) you are inquiring about.
- Click to chat with customer service agent if you have not received an order confirmation email.