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Top Ten Questions

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Where is my order confirmation email?

Expect all order confirmation emails to occur within 4 hours of when you placed the order.

Steps to receive order confirmation:

  • If you have waited 4 hours and still have not received a confirmation email continue to the steps below;
  • If you are a Gmail user, check your Promotions tab for confirmation emails from Sears.
  • If you no longer have your order confirmation email, you can view your order status in your Order Center next to the item(s) you are inquiring about.
  • Click to chat with customer service agent if you have not received an order confirmation email.


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