Have a Question?

Top Ten Questions

Type your complete question in the box above then click the "Ask" button.

Where is my order confirmation email?

Expect all order confirmation emails to occur within 4 hours of when you placed the order.

Steps to receive order confirmation:

  • If you have waited 4 hours and still have not received a confirmation email continue to the steps below;
  • If you are a Gmail user, check your Promotions tab for confirmation emails from Sears.
  • If you no longer have your order confirmation email, you can view your order status in your Order Center next to the item(s) you are inquiring about.
  • Click to chat with customer service agent if you have not received an order confirmation email.


Did we answer your question?

Not at all

  • Currently 1/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5


Still not finding what you need?

Please chat with us about an existing order or new order, please select appropriate chat link.

Existing Order
New Order

We are here from 6am CST to 11pm CST seven days a week.

start survey image

Please take our quick survey.

In reasons for ratings section; include order number or email address.